Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please provide photographic evidence when requesting a return. Items that have been personalized or custom-made are not eligible for return.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with your return. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Be sure to follow the return process outlined above to initiate your return.
International Returns
If you are returning an item from outside the United States, please be aware that customs duties and taxes may apply. These fees are the responsibility of the customer. When returning international items, please ensure that you mark the package as a return to avoid additional charges. We recommend checking with your local customs office for specific requirements.
Contact Information
If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. Our customer service team is available to assist you with any inquiries you may have. We aim to respond to all emails within 3 business days. Thank you for shopping with us, and we appreciate your understanding of our policies.